Customer Service

The candidate will be responsible for: ● Serving as the primary point of contact for the customers and all internal Galaxy offices. ● relationship management with customers and develop an understanding of their business needs. ● Managing the end-to-end process of air export movement, by working closely with the customer and internal stakeholders. ● Proactively tracking the shipments and notifying the customers, whenever required. ● Communicating the changes/deviations from the earlier devised plan, post discussion with the team, to avert risks in routing or movement. ● Resolving customer issues by engaging suitable stakeholders ● Monitoring booking trends and following up with customers to increase sales and optimise the customer service experience. ● Maintaining accurate records and documentation and ensuring compliance with all relevant regulations and standards